LEGOLAND California - Official App Anmeldelser

FAIL

I love your app, but one thing to consider: Multiple paths were blocked because of construction or something, We used the app for directions and it sent us on a goose chase. It would have been awesome if the app was similar to navigational apps for cars where it will guide you around detours. I can only imagine how many other app users experience the same difficulties. Other than that, we LOVE the app and LEGOLAND

My sister in law and I had an overall great time with my 2 nieces however, it was frustrating at times when the staff were unaware of the procedures regarding my niece using the stroller as a wheelchair (we did get the sticker stating that the stroller served as a wheelchair). There were 2 incidents that we almost had to argue with staff members to allow my niece to stay in the stroller (one in line and one for a show) until they actually looked at our stroller and saw the sticker. In addition, we weren’t directed by staff on how to enter rides using the Assisted Access Pass and we often played the guessing game. The wheelchair access and exit signs weren’t very clear nor noticeable. Really hoping staff are trained appropriately especially when Legoland is deemed a Certified Autism Center.

We bought tickets on line, same price but many rides and attractions were closed, we got super disappointed. The park have to explain that on the website otherwise they are tricking us with expensive tickets.

What a great trip! Everyone was so kind and courteous throughout our whole trip! I especially want to thank Christian who was working one of the LEGOLAND games inside the park! He was so kind and patient with my kids! So excited for our next trip!

minor suggestions- On map easy access to restroom locations. Reserve & ride or wait time app area- Mention which area of park the attractionis located.

The app has basic information about the park, but is really terrible for managing your purchases and visit. Half of the buttons open an embedded web browser where you are logged out and don't have any of your ticket or pass info which you have already saved in the app. You have to make a reservation to use your annual pass, which isn't even mentioned when buying the pass. It's a frustrating and terrible app experience.

Find show times and locations of attractions. Gives walking directions to park locations, with options for wheelchair accessible routes.

App is great for using at the park. We had a great day here

PLACE IS PERFECT FOR TODDLERS !!! We came from Reno & went for my babies 4th bday heights 44 & 34 . They went on all rides they absolutely loved it

The pizza there was terrible and it was 50$ The Ninjago coaster was closed for most of the day? All lines were about 30+ minutes

So excited to buy the new Jaws Lego set today. The cashiers were just as excited as my 11 year old nephew and I was. 😊

Unless you’re searching a specific category the map is just shapes not labeled. It was a little hard for me to confirm we were in the correct path without them.

We found Mr. Gold! We have awesome pictures of it! I would love to show you the photo! Out in the front of the park at night with the Legoland sign in the background! It’s an awesome photo!! My daughter was super delighted to have found him! Best visit ever! We even had a caricature made by Rosemary in the park, with Mr. Gold in it! It was awesome!🤩 April Sewell💜💜💜

Let’s start with the app - the wait times are completely wrong. It says 20 minutes when it is actually 70. It says 70 and you can visibly see the line is very short. Next for the park - run down. The blocks are faded. The rides break down frequently. The people who work there look and act miserable. It is also incredibly dirty. Gum everywhere. Trash everywhere. Stick to literally any other park. The Zoo and Seaworld are only 45 minutes south, and Disneyland is only an hour and a half north. All cost similar or less once you take into account all the fees and mark ups.

Finally returned after a decade! Affordable, not too crowded, food was great and we had a lovely day!

The map view is nice, but every time you select different options it zooms back out to the whole (small) map. This is very annoying if you’ve found the area you want to look at , or are in with the Nav option turned on, and you want to find food options the see rides or attractions. Keep the zoom level constant until changed by the UI!

Our kids (9, 7, 4) enjoyed Legoland a lot. The rides were fun, though none were thrilling. Everything was very cute and clean. The waterpark was a little underwhelming. The lifeguards waited ages to let the next guest go down a slide, making the lines feel unnecessarily long, and leaving kids shivering in the coastal wind (that day). The most disappointing part was the “showers”. I expected to have a solid (at least luke warm!), curtained shower, but we were disappointed to find the “showers” were public, outdoor, group showers that were FREEZING. We were not able to properly rise as we’d hoped, in order to re enter the park for more rides. Not mention, hauling wet towels and swimsuits around is less than ideal. I would tell other to skip the waterpark altogether and just do Legoland.

Great app to have at hand. Easy to use and simple.

Great time at Lego land. Stayed in the hotel. Kids cried when we left they loved it so much….

We have annual passes and have to jump through hoops to get make reservations. First, find the correct reservation link for passholders, then choose your date (you will have to do the whole process all over again if you want to reserve several dates), then enter the long number for each passholder (which I was able to copy and paste thanks to my photo app on my iPhone, otherwise the Legoland app doesn’t allow the copy/paste), and finally, where are the reservations? They surely are not saved on the app. That would be too easy.

This app is ok for wait times, but doesn’t hold my passes correctly (and now don’t even have physical passes), can’t make reservations with attached passes (why are there even reservations at this point?), doesn’t have accurate shows and times, and didn’t list any holiday activity info. It is not very helpful and difficult to use.

I loved everything! The employees are very nice, everyone goes above and beyond and that was great! Atmosphere was good. It was super busy which makes the restaurant annoying but it was still good. It’s a good bang for your buck. LEGOLAND in general is very easy to navigate! I did not have a panic attack over planning the trip, the time you get in, reservations, etc (like Disney, which I hate) The park is a great size too! The things I didn’t like is that on our first day we couldn’t find a water refill station, every restaurant we went to was closed, we were so thirsty! Also, there’s not a whole lot of options for alcohol, which can be annoying, having to walk to find it. I loved that the rooms get cleaned every day!!!! That was a great surprise! The only thing is that the rooms smell like bacon grease 🤷🏻‍♀️other than that is a great hotel, experience and park!

I use this app often but I close it in between using because it drains the battery fast. Wish I could rank it higher but I’ve been stranded with a dead phone too many times.

Super easy to use & help plan for the day. Love the little reminders for the shows and how accurate the map updates in real time!

They need to improve on the cleanliness of the rides and the artifacts, the app doesn’t have info about the restaurants’ menus Food options were good.

Overall the app works most of the time, but there are some huge gaps in performance and features when compared to other amusement parks for example: 1. You can’t add your annual pass to the app 2. Half the time rides disappear from search when the rides are running 3. Food locations also disappear from search 4. Food locations do not post menus 5. The water park is shown on the map, but you can’t get info on the rides, height requirements, temporarily closed attractions or food locations. This app has a lot of ground to catch up on to meet customer expectations.

Best time to come and visit Legoland, line weren’t as long, got to enjoy the majority of the roller coasters and shows with a 1 hour lunch in between. Our children enjoyed the theme park now that they’re 5 and 8. Great family day…!

A must have for the park and planning to go to the park!!!

The park map doesn’t come up all the time. Sometimes you have to close the app, then reopen and go to explore then tap on the map. Reserve a ride is hard to find. It is in the shop tab but there should be a button on each ride to reserve. I had a hard time finding it until I finally went to shop and browsed around.

The whole whole family had a great time this trip. I was somewhat let down by the lack of St. Patrick’s Day acknowledgement- no green foods at the hotel, no special activities at the park. Though I’d say about 80% of the visitors were in full green clothing and ready to celebrate. Loved that many of the staff had some sort of celebratory accessory, just wish the park had done something too, maybe on the app too? Ideas for next year! Thank you for a great trip, I can never speak highly enough of the staff at all the Lego locations, they’re all so great!

The map on the map is not as good as I would like. The yellow text is difficult to read in the sun.

Directions are helpful but wait times aren’t accurate app is not very user friendly.

Legoland is a great place for young children but I don’t understand why the music is blaring everywhere in the park! Children don’t need to be continually overstimulated . In some areas it’s too loud to even talk to your child without yelling. Please turn it down!

The App is geared towards new comers, but very unfriendly for visitors with annual pass. While it allows you to store your membership, there is no way to make a reservation from the membership record, you have to find the reservation link hidden deep in the app somewhere, then retype in your long membership id. Plan a visit area does not let you make reservations either. The App is very poorly designed.

Had SeaWorld passes for a couple years and we wanted to switch it up so we decided to try Lego land our Daughter is 4 and there is so much to do for her. Rides didn’t take forever staff around the park are friendly we are happy with our decision.

I wish you could do the reservations within the app and not need to go to another website. Otherwise it’s awesome!

Best experience ever, best customer service, easy way to move around, food was amazing totally worth it, i will be back for Christmas

Between the app and the website it couldn’t be less clear how to do reserve n ride. This pile of junk wasted our first hour and a half in the park. Hard to be more dissatisfied.

Cannot add the online tickets I bought to the app. It asks for an order number but the confirmation email only provides a booking number, which does not work. Small details like this makes me worried they don’t have their stuff together.

I wish the app wouldn’t lock the map as you’re moving to your desired destination. The same way the google maps do…

What is the point of putting in pass info to the app, when then you’re trying to make a reservation and they ask you to enter the numbers of the pass? That should all be synced! So awkward and unfriendly

This app is amazing to use when you are visiting the park. Everything is very clearly labeled and the map on this is great! It will show you how long the times are for each ride and navigate you there. The navigation directions are perfect and I would highly recommend you download this app when you are visiting the park. Makes the experience much better.

The app is fine once you get in the park, but both the website and the app are poorly designed when it comes to making a reservation. Seeing as how every person visiting the park will need to make a reservation, why is there not a designated button for reservations? You have to go digging through the menu and website to find the reservation flow, and then once you get to it, it doesn’t actually work. Even worse is that even though I have the app with my annual passes loaded, there is no way to easily book a reservation for these passes. I have to either scan the pass or enter the very long ticket number. Since passes weren’t mailed to me I had to print the annual pass out first before scanning it (even though it already lived on the app!) It’s not intuitive or easy to use for reservations.

Marcus and Syria are the best employees you guys have! They were very helpful and friendly. Will return soon to see them!!

Tried with booking number and email. No luck.

I love legos and this place is awesome because everything is awesome.

It was confusing to try to figure out on the move while in the park for the first time. I want to see the park and navigate it the way I want to and was confused by it. I still never got to a ride because we couldn’t figure out where it was. But it’s nice to filter the rides by height and age.

Because it’s really fun when I got there I was like wow I really like LEGOLAND.So like this is a funny part so my little cousin Odai went with me at Legoland so the Legoland Resort Hotel he called it Rainbow house that he really wanted to go that you told his mom I really want to go please please please and she said this is for the people who comes from another place so he told his mom can I go she said ask the security when the security says yes we can go check it out and whoever is reading this have a awesome and great day!! 💛💛💛💛💛💛💛💛💛

First I will say that this park is truly for kids 4 - 11. The park wasn’t full on the day we went so we were able to ride just about every ride and we’re able to navigate the park with ease with no map needed. You could ask the staff questions and directions and they were always happy to help. The food was good. Most everything was set at affordable prices and they had healthy options. I loved the family restrooms. We will definitely be going again.